David Freisberg

David Freisberg is an accomplished professional with extensive experience in customer service and operational management within the retail and call center industries. Currently serving as Sr Client Account Director at Outsource Consultants, LLC since January 2023, David combines expertise in customer experience with a strategic focus on outsourcing solutions. Previously, David held various leadership roles at Best Buy from 2015 to 2022, including Associate Director of Global Customer Care, where responsibilities included directing customer service policies and enhancing customer satisfaction. David also worked with Geek Squad from 2008 to 2015 as Director of Remote Services, overseeing remote support operations and improving customer experiences. David began the professional journey at Best Buy as a Retail General Manager from 2005 to 2008, focusing on store operations and team motivation. David's educational background includes studies at Capella University and Washburn University.