André Raposo is a Customer Success Analyst at OutSystems since February 2017, specializing in Gainsight CS Administration and the evaluation and improvement of business processes to enhance Customer Success. Prior to this role, André served as a Customer Service Representative, focusing on lead scoring and problem resolution. From March 2013 to February 2017, André worked at VORTAL Connecting Business as an Account Manager, overseeing a portfolio of over 60 clients and handling contract negotiations and training sessions. Earlier experience includes the position of Operations Manager for Customer Care & Client Management, where responsibilities involved managing premium client support activities and monitoring service level agreements. André holds a Bachelor's Degree in Industrial Management and Engineering from Iscte - Instituto Universitário de Lisboa, obtained between 2010 and 2013.
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