Ian Taylor is an experienced professional in customer success and project management, currently serving as the Manager of Customer Success for the UK and Ireland at OutSystems since January 2020. Prior to this role, Ian held positions as a Customer Success Manager at Incessant Technologies, where responsibilities included delivering a case management solution for the Lloyds Market, and as Engagement Leader at Pegasystems, where Ian oversaw the European deployment of a mobile field service solution for Xerox. Ian's extensive background also includes senior roles at Antenna Software, ESA3 Limited, and Mouchel, along with significant experience in warehouse management implementations at HighJump Software and 3M Supply Chain Solutions. Ian holds an MPhil and BEng in Chemical Engineering from the University of Birmingham.
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