Joana Brandao

Joana Brandao is a seasoned professional in service management, currently serving as a Senior Service Controller at OutSystems since April 2022. Prior experience includes a tenure at Fujitsu Portugal from March 2017 to April 2022, where roles included Knowledge Manager, Incident Process Manager, and Process Controller, overseeing various processes within Service Delivery Management, incident resolution, and quality analysis. Early career experiences include internships as an Educational Psychologist at APsi - Escola de Psicologia and Instituto Juvenil Maria Imaculada, and a role as a Face-to-Face Project Recruiter at Amnesty International. Joana holds a Master's degree in Psychology from Universidade do Minho and completed an Erasmus exchange program in Psychology at Universidad de Granada.