Michael Adler is an accomplished professional with extensive experience in customer support and application management within the technology sector. Currently serving as the Global Support Team Lead at OutSystems since February 2023, Michael has driven significant improvements, including a 30% team growth and a 40% reduction in support backlog. Prior to this role, Michael worked at RMS Automotive as a Sr. Application Support Specialist, where a 90% resolution rate for escalated tickets was maintained. Additional roles include Support Manager at Anatwine, Customer Support Manager at ParkingSoft, Technical Analyst at JDA Software, and Software Support Engineer at The Rainmaker Group, demonstrating a consistent track record of enhancing support delivery and improving customer satisfaction across diverse companies. Michael holds a Bachelor of Science in Hospitality Management from Johnson & Wales University.
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