Paulo C.

Paulo C. has extensive experience in customer service and support roles, currently serving as the Lead Escalation Manager at OutSystems since May 2018, where responsibilities include risk management and driving resolution of customer issues through analytics. Previous roles at OutSystems include Regional Support Manager, focusing on customer relationship management and service level agreement compliance, and Customer Service Representative, handling technical challenges and customer communications. Prior to OutSystems, Paulo C. worked at Whyser as an Administrative and Commercial Assistant and Project Launch Support, enhancing organizational processes and customer advocacy. Educational qualifications include a Licenciatura in Information Technologies and a Minor in Statistics and Operational Research from Faculdade de Ciências da Universidade de Lisboa. Skills include initiative, planning, and organization.