Pedro Natal is a seasoned professional in product management and customer success, currently serving as a Principal Product Manager at OutSystems since January 2019. Previously, Pedro held the position of Senior Customer Success Manager at OutSystems and worked at Celfocus from February 2015 to January 2019 as an Associate Manager, overseeing the Online and Customer Service Technologies Business Unit. Significant projects include leading a comprehensive CRM transformation for a Turkish telecom and managing service lines for a disruptive work model in Ireland. Prior experience includes a role as a Senior Consultant and Team Leader at Accenture Technology Solutions, focusing on customer experience management and service optimization. Pedro holds a Master's degree in Information Systems and Computer Engineering from Instituto Superior Técnico, earned between 1998 and 2010.
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