Rita Lisboa currently serves as a Service Controller at OutSystems since September 2023. Previously, Rita held various positions at Fujitsu Portugal from April 2018 to September 2023, including Quality Process Controller, where responsibilities involved managing escalations and complaints, analyzing satisfaction surveys, conducting quality checks, supporting agents, and identifying improvement actions for the Service Desk. Other roles at Fujitsu included Dispatch Service Desk Agent, responsible for ticket management, and Triage Service Desk Agent, focusing on tickets needing on-site support. Rita holds a Postgraduate Degree in Historical Heritage and Cultural Tourism from Universidade do Minho (2015-2016) and a Licentiate Degree in Archaeology from the same institution (2009-2013).
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