Sara B. has extensive experience in customer experience enhancement, process improvement, and language education. Currently serving as the CX Lead at OutSystems since January 2017, Sara develops strategies to improve customer interactions and analyzes feedback to identify improvement areas. Previous roles at OutSystems included Continuous Improvement Lead, Senior Quality Controller, Senior Process Controller, and Customer Service Associate, focusing on operational efficiency and customer satisfaction. Prior to OutSystems, Sara held positions as an English Trainer at Bosch and taught English at International House World Organisation and Câmara Municipal de Braga. Sara holds a Master's degree in Language Interpretation and Translation from Instituto Superior de Contabilidade e Administração do Porto and has certifications in teaching English as a second language.
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