OvationCXM, dba under Boomtown Network Inc., is a Customer Experience Management company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform (“CXMEngine”) includespre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint. Read our 2022 Financial Services Impact Report: https://www.ovationcxm.com/the-2022-financial-services-cxm-impact-report

Information Technology

IT Services

Software

Support Services

OvationCXM

Alfred Kahn

Jeanielle Taylor

Guiseppi Marzelli

Tyler Gerber

Tim Attinger

Glen Kelley

Daniel Duerr

Christian Slack

The Engineering Team at OvationCXM is responsible for designing, developing, and maintaining the CXMEngine platform. This team works on a range of tasks from software architecture and full-stack development to machine learning and field network engineering. They ensure the platform integrates seamlessly with CRM systems, automates customer journeys, and delivers knowledge and communication tools effectively. Additionally, they provide remote and on-site technical support, quality assurance, and system optimization to ensure the platform runs smoothly and scales efficiently to meet customer needs.

Engineering Team

The Leadership Team at OvationCXM comprises key executives responsible for setting the company’s strategic direction, overseeing major operational areas, and driving growth. This team collaborates to innovate the CXM technology, ensuring exceptional customer experiences and streamlining efforts across all touchpoints. Their roles encompass product development, marketing, finance, software engineering, revenue generation, customer success, and global partnerships.

Leadership Team

The Product and Marketing team at OvationCXM focuses on developing and promoting the CXMEngine platform, ensuring it meets the needs of businesses and their partner ecosystems. They oversee product design, functionality, and integration, while crafting marketing strategies to effectively communicate the platform's value. The team collaborates to drive innovation in customer experience management and deliver engaging, data-driven content to enhance market presence and customer engagement.

Product and Marketing

The Sales and Partnerships team at OvationCXM is responsible for driving revenue growth and establishing strategic alliances. This team works to identify and secure new business opportunities, build and maintain relationships with key partners, and develop strategies to expand the company's ecosystem. By leveraging their expertise, they help position OvationCXM's platform as the leading solution for exceptional customer experience management across various industries.

Sales and Partnerships

The Customer Success & Solutions team at OvationCXM is dedicated to ensuring clients achieve maximum value from the CXMEngine platform. This team is responsible for guiding clients through implementation, optimizing customer journeys, and delivering tailored solutions to enhance overall customer experience. They work closely with clients to map and improve customer interactions, ensure seamless integration with existing systems, and provide ongoing support to guarantee successful outcomes and satisfaction.

OvationCXM

Org chart

Teams

Engineering Team

Leadership Team

Product and Marketing

Sales and Partnerships

Customer Success & Solutions

Offices

OvationCXM

Org chart

Teams

Engineering Team

Leadership Team

Product and Marketing

Sales and Partnerships

Customer Success & Solutions

Offices

Related companies