Brett Friedman is an accomplished technician with over a decade of experience in technical support and systems integration. Currently serving as Technician I at OverDrive since June 2022, Brett provides onsite and remote assistance, with expertise in macOS support and mobile device management through Jamf and Intune. Previous roles include Technician at Superelectric Pinball Parlor and Systems Integration Technician at the Rock & Roll Hall of Fame, demonstrating strong skills in programming, equipment maintenance, and client service. Brett's career began at Apple Retail, where roles ranged from Family Room Specialist to various sales positions, consistently receiving positive customer feedback. Educational credentials include a Bachelor of Science in Advertising and Marketing from Kent State University.
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