Damien Sereno is a freelance consultant specializing in Incident and Problem Management, leveraging over 15 years of experience to enhance IT stability and service quality. Currently an Incident & Problem Manager at OVHcloud, Damien previously excelled at Nexter, where they optimized incident processes and improved team performance. Their expertise spans a range of IT service management tools, including BMC Remedy, ServiceNow, and EasyVista, and they have a history of creating effective communication links between technical teams and business units. With a background that includes roles at Métropole de Lyon and Modis, Damien is adept at managing complex, multi-stakeholder environments and driving results through structured processes and automation.
This person is not in the org chart
This person is not in any teams
This person is not in any offices