Lino Sulpizio is a seasoned professional in service operations and customer support management with extensive experience across various technology companies. Currently serving as Service Operations Manager at OVHcloud since January 2023, Lino previously held key roles such as Senior Customer Service Manager at Viareport - insightsoftware and Support Manager at CA Technologies, demonstrating proficiency in team management, incident management best practices, and customer satisfaction improvements. Lino has a solid foundation in customer service quality and escalation management, having led teams and implemented processes aimed at enhancing customer experiences at companies like Automic Software and ORSYP. Educational qualifications include an Executive MBA from VISIPLUS academy and a Licence Universitaire in information resource management from EMLV.
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