Sharon Eberman

Sharon Eberman is the Director of Customer Service for Doors at Owens Corning, where they lead a diverse team of 140 customer service professionals across North America and the Philippines. With a robust background in customer operations and business process improvement, Sharon held previous leadership roles at Baltimore Gas & Electric and Pacific Gas & Electric Company, where they successfully improved collections performance and customer satisfaction. Sharon’s experience includes significant contributions to technology modernization and regulatory compliance, as well as participation in safety and employee engagement initiatives. They earned a BS in Journalism from the University of Maryland College Park, a Master's in Administrative Science from The Johns Hopkins University, and a certificate in Workplace Spanish from the University of Maryland University College.