Ryan Decker

Ryan Decker is an experienced Technical Analyst currently employed at O-I since August 2014, specializing in ServiceNow and application development. Previously held roles include IT Quality Assurance Analyst - II, focusing on user management in HP ALM, defect management, and stakeholder collaboration, as well as Global Service Desk Analyst, where responsibilities included PC refresh for North American plants. Prior to O-I, Ryan worked as a Customer Service Agent at Geek Squad, providing technical support with a focus on customer service, and served as a Fuel Clerk at Kroger, managing transactions. Ryan holds an Associate's Degree in Computer Systems Networking and Telecommunications from ITT Technical Institute and an Associate's Degree in Business from the University of Toledo.