Divya Shetty

Divya Shetty possesses extensive experience in customer service and operations management across various industries. Currently serving as a Customer Delight Associate at OZiva since October 2020, Divya excels in addressing customer queries via chat and call processes while providing guidance on order status and products. Prior experience includes roles as an Executive at Medi Assist, where customer inquiries regarding claims were managed, and at Paramount Health Services (TPA) Pvt. Ltd., offering support to HR, corporate clients, and brokers. Divya also held the position of Assistant Manager at Jubilant FoodWorks Ltd., overseeing operations, team management, sales targets, and training. Educational qualifications include a part-time PGDM in Hospitality from the Welingkar Institute of Management and a Bachelor of Commerce in Banking and Insurance from Mumbai University.