Sergey Shevtsov is a seasoned professional with extensive experience in leadership roles across various sectors, currently serving as the Head of Antifraud at Raiffeisen Bank Russia since July 2024. Since 2021, Sergey has also been the Head of the Delivery Unit at OZON.ru, overseeing couriers, transport, and air highways. Previously, Sergey held significant positions at Yandex, where leadership of delivery and customer service for Yandex.Eats involved managing a vast network of couriers and contact centers, leading to notable improvements in customer satisfaction and operational efficiency. Additional experiences include leadership roles at Otkritie, VTB, and МТС, where Sergey focused on analytics, planning, and customer service development. Sergey holds a Corporate MBA and an Engineer's degree in Physics and Optical Communications Technology from Kuban State University.
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