Simon Foot is an accomplished professional with extensive experience in customer contact transformation and strategic consultancy. Currently serving as Head of Customer Contact Transformation at PA Consulting since November 2020, Simon previously held key leadership roles at CX Company as Director UK&I, Ember Group as Group Development Director, and Camelot as Service Development and Improvement Manager (Interim). Expertise includes consulting for customer management strategies and operational delivery, with significant contributions to IBM as a Solution Architect for a high-value outsourcing contract and Verint as Director of Consulting, where strategic initiatives led to performance optimization for major clients. Early career experiences at the BBC and Wessex Water further highlight Simon's comprehensive background in customer experience management. Simon holds a BA Hons degree in Design from the University of Plymouth.
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