Tom Carmichael is a Consultant specializing in Architecture, Engineering, and DevOps at PA Consulting since September 2022, where Tom leads the development of an AI-driven SaaS training platform for contact centers using Next.js and AWS. Prior to this role, Tom was a Cloud Solution Architect and Engineer in Control Systems/IIoT at Capula from November 2016 to September 2022, where Tom also served as a Graduate Engineer and Trainee Engineer. Earlier experience includes a position as a Design Engineer at Daro Design Ltd. Educational qualifications include a Master’s Degree in Engineering/Industrial Management from Aston University and a Bachelor of Science in Product Design Technology from the University of Staffordshire.
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