Michael Dell is a seasoned operations and customer success executive with extensive experience across various industries, including healthcare, fintech, and financial services. Recently serving as Vice President of Operations at PurposeMed, Michael led the transformation of clinical care and patient support operations. In the current role as VP of Customer Success at Paays, Michael spearheads the development of customer support and operations functions. Previous positions include Senior Director of Global Operations at CarltonOne Engagement, General Manager of Marketing & Customer Care at Exova, and Director of PMO and Client Onboarding at RBC Investor & Treasury Services. Additionally, Michael has held strategic roles in organizations such as Zurich Insurance and Capital One, focusing on optimizing customer experience and implementing innovative operational frameworks. As a Principal at MJD Consulting, Michael aids businesses in leveraging customer experience for growth and transformation.
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