David Ballantyne is a seasoned specialist in contact centers and Medicaid operations, with over 18 years of experience in both the public and private sectors. They have held various management roles, including Operations & Retail Manager at Ranch Records and Project Delivery Manager at Deloitte, where they oversaw significant call center operations and complex projects. Currently, David serves as the Director of Customer Service Operations at PacificSource Health Plans and leads critical initiatives for the Oregon Health Authority, focusing on public health emergency unwinding and managed care operations.
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