Moazzam Nalwalla

Moazzam Nalwalla is an accomplished professional with a diverse background in editorial roles and customer service. Currently serving as an Acquisition Editor at Packt since August 2019, Moazzam specializes in sourcing, screening, negotiating, and contracting video instructors and ebook authors to produce engaging technical content. Prior experience includes a role as a Quality Assurance Specialist at Tata Consultancy Services, where responsibilities involved analyzing calls for Citibank North America, and previous positions as a Senior Customer Service Representative with Tech Mahindra Business Services and Serco, focusing on technical support and customer inquiries. Moazzam also has experience as a Product Trainer at Zodiac Holidays, delivering training on products and sales processes, and spent over 15 years managing sales and marketing operations in a family business at Plywood Traders. Educational credentials include a Bachelor of Commerce in Accounting and Finance from Mumbai University and a Bachelor of Commerce in General Business from Christ Church School.