Vanita Verma has extensive experience in customer service and team management, currently serving as Subscription Customer Lifecycle Manager at Packt since July 2013. Vanita has held various roles at Packt, including Customer Service Manager, Deputy Manager, and Customer Relations Team Leader, focusing on performance management, customer satisfaction improvement, and process enhancement. Prior to Packt, Vanita worked as Team Manager at Sutherland Global Services, Team Leader at WNS Global Services, Sr CSA at Intelenet Global Services, and CSA at GTL Limited. Vanita holds a Bachelor of Arts degree in Psychology and Political Science from SIES College of Arts Science and Commerce in Mumbai.
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