Isabelle Bateni is a highly skilled Technical Account Manager at Paddle since February 2022, with a proven track record in technical support and customer success in the SaaS industry. Prior roles include Senior Support Specialist at Paddle, where significant achievements included maintaining a high Internal Quality Score and successfully leading incident management procedures. Previous experience as a Customer Success Specialist at ContactMonkey involved reducing ticket volume dramatically and enhancing customer onboarding through content creation. Additional roles encompass Bilingual Provisioning Analyst at BMO Financial Group, Assistant Editor at Grey House Publishing Canada, and Research Assistant at Ryerson University. Isabelle holds a Bachelor of Arts in English Literature from the University of Toronto, a Bachelor of Arts in Psychology from Ryerson University, and is currently pursuing further education in Salesforce and Italian language studies.
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