Shaomy Mora

Shaomy Mora currently serves as Director de proyecto at PairSoft since November 2023. Previous experience includes a role as Customer Experience Senior Lead LATAM at DiDi from June 2021 to November 2023, where responsibilities centered on improving Customer Experience in the B2B model for DiDi Food across Latin America. Additionally, Shaomy held positions such as Customer Experience Program Lead at Grupo Gente and Manager at Amazon Web Services (AWS), focusing on process development and continuous improvement. Earlier experience includes serving as Customer Experience Program Manager at Wink, a financial multiservice digital platform. Educational qualifications include a MicroMaster in Digital Product Management from Questrom School of Business, Boston University, and a certification in Project Management from Aden Business School. Currently enrolled in a specialization in Project Management at Aden Business School, Shaomy holds a Bachillerato in Public Relations, Advertising, and Applied Communication from Universidad Latina de Costa Rica.