Heini Backman

Heini Backman is an experienced customer service and tourism professional with a diverse background in managing customer relations and travel operations. Currently serving as a Customer Service Coordinator at Palmia Oy since January 2013, Heini adeptly handles the complexities of a busy conference center and business park while achieving strong sales and customer service outcomes. As a Tour Leader for Muinaisen Egyptin Matkat and DiveTravel Finland, occasional guiding work complements a solid foundation laid during previous roles, including Production Supervisor and Destination Manager at Alma Tour Oy, and Destination Manager at Domina Travel. Heini's early career encompassed various customer service and sales positions across multiple sectors in Finland and abroad. An educational background in tourism, along with courses in Egyptology and Arabic from the University of Helsinki, further enhances expertise in the field.