James Long is the Chief Operating Officer at Pan Macmillan, where they drive strategic innovation and operational excellence across sustainability and AI integration. They are passionate about transforming publishing operations into insight-driven frameworks that enhance performance and growth, currently leading the dynamic audio publishing division. James has previous experience as an Editorial Assistant at the British Institute of Radiology and as a User Experience Designer at IMS Health AG, among other roles in the publishing industry. Educated at the University of the Witwatersrand, where they earned both a BA (Hons) and an MA, James also completed a Mini-MBA at Birkbeck, University of London.
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