Vanessa Smith

Vanessa Smith is an experienced professional with a diverse background in customer engagement, library services, and healthcare support. Currently serving as a Customer Engagement Specialist at PangoBooks since January 2023, Vanessa previously held positions including Library Assistant at Caldwell County Public Library and Field Support Specialist at Maxim Healthcare Services. Additional roles include Revenue Officer for the U.S. Department of the Treasury and administrative internships at Caldwell UNC Health Care and Appalachian Regional Healthcare System. Vanessa holds a Master of Library & Information Science from the University of North Carolina at Greensboro and an MBA in Leading and Managing Human Resources from Appalachian State University, along with a Bachelor's degree in Health Care Management and an Associate's degree in Arts. Volunteer experience spans over a decade, including work with Caldwell Hospice and Palliative Care and local community clubs.