Adam Voakes

Adam Voakes possesses extensive experience in service and support management, currently serving as the Service & Support Manager at Panintelligence since November 2019. In this role, Adam leads the delivery of post-implementation services for both on-premise and SaaS customers and manages a service desk focused on incident and problem management. Prior to Panintelligence, Adam held various managerial positions at Experian from July 2009 to September 2019, overseeing resource management, performance processes, and support teams within the Solutions department. Adam's earlier career includes a focus on credit risk and business analysis at Welcome Financial Services Ltd from January 2001 to July 2009. Adam holds multiple training certifications and an ITIL Foundation degree in Customer Service Management.