Mason Bates

Mason Bates is a seasoned professional in customer success and operations with extensive experience across multiple industries. Currently serving as a Senior Associate in Customer Success & Community Outreach at Pano AI since September 2022, Mason collaborates with stakeholders to expand wildfire detection networks and engages with community members to refine AI-generated incident responses. Previously, Mason held roles including Salesforce Administrator in the Talent Stacker program, Sales Operations Specialist at Messina Group Consulting Solutions, and Customer Support positions at GHOST and Gymshark, where significant improvements in operational efficiency and customer satisfaction were achieved. With a foundation in event management and coaching, Mason is pursuing a Master of Business Administration in Global Business at Gies College of Business, having completed a Bachelor of Applied Science in Kinesiology and Exercise Science at Metropolitan State University of Denver.