Papershift
Sandro La Rosa is an experienced Customer Support professional with a strong leadership background, currently serving as Customer Support Team Lead at Papershift since July 2024. Previously, Sandro held the position of Customer Service Team Lead at klarsolar GmbH and Nuri, demonstrating a consistent progression in customer service leadership roles. At Fitbit, Sandro worked as Service Delivery Manager, followed by a role at Ferratum Group as Customer Support Team Lead for the German and Finnish markets. Sandro's extensive experience at Apple includes managing Customer Support Teams for German-speaking markets and leading a mixed-language team, alongside providing technical support for iOS and Mac OS. Early career roles included positions as Night Porter and Receptionist at Buxted Park Hotels and Customer Support Advisor at Quality Communications. Sandro holds a degree in Retail Sales and Retail Business Sales and Management from Handelslehranstalt Bruchsal.
Papershift
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Papershift is a SaaS solution for planning, tracking and reporting of working time in companies. Founded in 2015 and based in Karlsruhe, Germany, the company currently employs about 50 people and has several thousand customers in over ten European countries. The team’s vision is to help organizations better organize themselves. For example, teamscan use Papershift to create duty or vacation schedules, as well as record and evaluate times. In each case, this can be done via mobile apps, a browser, terminals or via the API. The possibilities of Papershift’s software are also enhanced considerably by an open API, integrations with third-party systems, and a dedicated app store with add-ons.