Die PAQATO After-Sales Experience Plattform ist der Wachstumstreiber, der Onlineshops heute für morgen erfolgreich macht. 

Mit PAQATO bieten Onlinehändler ihren KundInnen nach dem Kauf ein überragendes Einkaufserlebnis und sorgen für maximale Zufriedenheit. Personalisierte Versand-Benachrichtigungen und eine Tracking-Seite im eigenen Shop verwandeln KundInnen in treue Fans. Durch proaktive Multi-Channel-Kommunikation nutzen Onlineshops auf dem Versandweg Cross-Selling-Potentiale und sammeln starke Kundenbewertungen. Gleichzeitig behalten Onlinehändler mit smartem Versandcontrolling den vollen Überblick über ihre Versandprozesse und reduzieren mit transparenten Daten ihre Service-Kosten. 

E-Commerce

PAQATO

PAQATO's headquarters in Münster, Germany

Michael Lüken

Mohamad Khanafer

Max Kappelhoff

Holger Brähne

Jan-Philip Stein

Theresa Holtkamp

The Product Development team at PAQATO designs and builds innovative features for the After-Sales Experience Platform, enhancing the post-purchase journey for online shoppers. This team is responsible for creating personalized shipping notifications, developing user-friendly tracking pages, and implementing smart shipping control tools. Their work drives customer satisfaction, maximizes cross-selling opportunities, and ensures streamlined and cost-effective shipping processes for online retailers.

Product Development

The Sales and Customer Success team at PAQATO is responsible for driving growth and ensuring customer satisfaction post-purchase. The Sales Managers and Consultants focus on acquiring new clients and optimizing sales processes, while the Customer Success Management team actively works on retaining clients by providing top-tier support and personalized service experiences. Their combined efforts turn customers into loyal fans, improve cross-selling opportunities, gather valuable feedback, and streamline shipping processes to reduce costs.

PAQATO

Org chart

Teams

Product Development

Sales and Customer Success

Offices

PAQATO

Org chart

Teams

Product Development

Sales and Customer Success

Offices

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