Sonali Dhal is a ServiceNow Senior Configurator and Technical Lead with over 10 years of experience in the software industry, specializing in ServiceNow applications and Agile methodologies. They have held positions at Deloitte and IBM, where they demonstrated expertise in leading cross-functional teams, managing projects, and implementing ITSM, SPM, and HRSD solutions. Sonali is currently engaged with Paralucent as a Senior Configurator and continues to prioritize growth and knowledge sharing in their software engineering journey. They hold a Bachelor of Technology in Electrical and Electronics Engineering from the International Institute of Information Technology, Bhubaneswar.
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