Cole Hoopingarner is a customer experience leader with over 15 years of expertise, currently serving as the Director of Customer Service for major digital sports platforms at Paramount. Previously, they held roles at TransPro, Club Fantasy Football, and the Executive Office of the Governor in Florida, where they managed customer satisfaction initiatives and supported high-level communications. Cole earned both a Bachelor of Arts in History and a Master of Arts in Communication from Florida State University, graduating cum laude. Their achievements include significantly improving customer service metrics and leading crisis response efforts during major events like the Super Bowl.
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