Nafeesa Wheeler

Nafeesa Wheeler is an experienced customer experience professional with a proven track record in management and operations. Currently serving as the Manager of Customer Experience at Paramount since September 2019, Nafeesa previously held the position of Customer Experience Manager at Rent The Runway, where a team of 15-20 associates was dynamically managed to achieve significant performance metrics, including an 85% phone service level and an 85% CSAT. Earlier roles include Senior Benefits Administrator at Conduent HR Services and Customer Experience Specialist at Lowe's Companies, Inc., along with experience as a Client Support Specialist at Gator Communications. Nafeesa holds a Bachelor’s of Science in Business Administration, Management and Operations from New Jersey City University and an Associate of Science in Business Administration and Management from Hudson County Community College.