Andrew Best

Operations Improvement Manager at Parcel2Go

Andrew Best has 9 years of work experience in various roles. Andrew started their career at JD Wetherspoon in September 2012 as a Shift Leader, where they delivered friendly customer service and supervised and trained others. In April 2014, they joined Parcel2Go.com as a Customer Service Operator, providing support to customers and developing relationships with key clients. Andrew then became a VIP Account Manager in October 2014. From February 2015 to April 2018, they served as a VIP Senior Supervisor, overseeing workload delegation and reporting sales and performance statistics. Since April 2018, Andrew has been working as a Customer Experience Executive at Parcel2Go.com, where they manage the online and offline customer experience, analyzes data to identify improvement opportunities, and tests different online experiences. In March 2021, they transitioned to the role of Operations Improvement Manager at Parcel2Go.com.

Andrew Best attended Rivington & Blackrod from 2001 to 2008, but did not specify any degree or field of study. Andrew later enrolled at Edge Hill University from 2008 to 2011, where they pursued a degree in Coaching Education and Participation Development. No specific field of study was mentioned for this degree.

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Timeline

  • Operations Improvement Manager

    March, 2021 - present

  • Customer Experience Executive

    April, 2018

  • VIP Senior Supervisor

    February, 2015

  • VIP Account Manager

    October, 2014

  • Customer Service Operator

    April, 2014