Mark Robertson

Mark Robertson is a senior operations leader with extensive experience in high-volume, remote-first service environments. Currently, they serve as the Head of Services at Parcel2Go, managing a multilingual operation for over 20 brands, achieving significant cost savings and improving customer satisfaction metrics. Previously, they held key roles at Booking.com, where they optimized customer contact workflows, and at Orka Technology Group, where they led operational strategy and compliance for a VC-backed SaaS scale-up. Mark's educational background includes a Bachelor of Music (HONS) from the Royal Northern College of Music.