parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way.

Their award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.

Trusted by over 700 brands including IKEA, Chico’s, H&M, and Yeti, they actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide

Enterprise Software

Information Technology

IT Services

Platforms

Software

parcelLab

parcelLab's headquarters in Boston, MA, United States

This department focuses on developing and managing software and engineering projects.

Engineering Division

The Marketing and Communications Team at parcelLab is responsible for elevating the brand's visibility and reputation through strategic content creation, demand generation, and effective communication channels. They drive growth and customer engagement by crafting compelling narratives, coordinating impactful marketing campaigns, managing digital content, and orchestrating memorable events and experiences. This team ensures that the brand’s innovative post-purchase solutions are recognized and valued globally, contributing to the company’s mission of enhancing customer experiences.

Marketing and Communications Team

This department focuses on designing, developing, and maintaining the server-side applications and databases that support the organization's digital infrastructure.

Backend Development

The Sales Team at parcelLab is responsible for driving revenue growth by identifying, engaging, and securing new business opportunities. They work collaboratively to develop and implement strategic sales plans, build strong relationships with prospective and existing clients, and effectively communicate the value of parcelLab’s post-purchase platform. The team consists of specialized roles that focus on different regions and sales functions, ensuring comprehensive market coverage and tailored client solutions.

Sales Team

The Leadership Team at parcelLab is responsible for setting the strategic direction and vision of the company, focusing on innovation and growth within the post-purchase software sector. Comprising experienced founders and executives, the team drives operational excellence, fosters a strong company culture, and cultivates relationships with key clients to enhance customer experience and scalability across global markets. Their collaborative efforts ensure that parcelLab remains at the forefront of transforming the post-purchase journey for brands worldwide.

Leadership Team

The Engineering team at parcelLab is responsible for developing and maintaining the company's award-winning post-purchase platform. This includes building robust backend services that handle shipping data from over 350 carriers worldwide and creating user-friendly frontend interfaces. They also provide technical support to ensure seamless integration and optimal performance, while developing technical content to support both internal teams and customer education.

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Other teams

Marketing and Communications Team

Backend Development

Sales Team

Leadership Team

Engineering