Charlene Callahan

Charlene Callahan currently serves as an Enterprise Customer Success Manager at ParentSquare, where responsibilities include onboarding school districts, providing training, and enhancing family engagement through the platform. Previously, Charlene worked as a Customer Support Specialist at Clever Inc., offering technical support to schools and managing customer inquiries. In earlier roles, Charlene was a District Education Leader and English Language Learner Coordinator at Portland Public Schools, achieving notable student growth and successful software implementation. Other experience includes serving as an ELL Classroom Educator in Hartford Public Schools and a District ELL Educator in South Windsor. Charlene also held the position of Customer Success Manager at RealWork, focusing on customer retention. Education includes a Bachelor's degree in Human Development and Family Studies from the University of Connecticut and a Master's degree in Education from the University of Saint Joseph, supplemented by recent training in customer success methodologies.