luis antonio

Tech Support Agent Nivel 2 at Parrot Software

Luis Antonio has worked in the tech industry since 2017. luis began their career at Rysec S.A. de C.V. as an Especialista en soporte técnico. In 2019, they joined Solistica as an Asistente de ventas del servicio de atención al cliente. In 2021, they joined Parrot as a Tech Support Agent Nivel 2 and a Customer Care Executive. Additionally, they joined Grupo Open as a Help Desk Support Specialist, providing remote and telephone support to users of the company's various systems, generating reports of solved problems, and creating a knowledge base of solutions with their team.

Luis Antonio attended the Universidad Autónoma de Nuevo León from 2016 to 2021, where they obtained a Licenciatura in Ingeniería de Software. In April 2021, they also obtained a Microsoft Azure AZ900 certification from Microsoft.

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