April Hicks is an IT Consultant and Service Management Director with 35 cumulative years of progressive experience in Information Technology, focusing on delivering quality corporate IT services. Currently, April oversees the IT Service Management Office at Parsons Corporation, ensuring SLA compliance and implementing metrics-based reporting for informed decision-making. April also serves as a Cloud Financial Practitioner, optimizing cloud cost management across the enterprise. Earlier in their career, April held roles at Federal Mogul as an ERP Inventory Application Integration Analyst and at Perot Systems as an Enterprise Application Integration Specialist and Project Manager. April earned a BSBA in Management Information Systems, graduating Cum Laude from Central Michigan University.
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