Anthony McDonald

Anthony McDonald is a Technical Support Agent at PAR Technology, beginning in February 2024, where proficient diagnosis and resolution of operational and technical issues related to Point of Sale (POS) hardware and software are key responsibilities. Previously, as a Technical Support Engineer at A.M. NOW Developers from December 2021 to December 2023, Anthony achieved a 95% resolution rate in incident management within ServiceNow and contributed to a 20% reduction in average ticket resolution time through cross-functional collaboration. Educationally, Anthony completed programs at Per Scholas and Cisco Networking Academy in early 2024, and holds an Associate of Arts degree in Acting from KD Conservatory, along with a high school diploma from Liberty High School.