Elsa Gianquinto is a seasoned professional with extensive experience in customer journey analysis and service design. Currently serving as a Customer Journey Expert at Mutualité Partenamut since May 2025, Elsa specializes in mapping customer interactions and identifying their needs through qualitative and quantitative insights. Prior to this role, Elsa spent nearly 27 years at Proximus, where positions included Service Designer, Customer Experience Specialist for CBU Journeys Design, and Customer Interactions Scripting Analyst. Elsa's early career involved roles such as Process Coordinator, Trainer, and Customer Service Representative, showcasing a commitment to enhancing customer satisfaction and operational efficiency. Elsa holds a Master's degree in translation in Dutch, English, and French, as well as a bachelor's degree in Spanish translation from UMONS.
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