Jayme Marcus

Jayme Marcus is a dedicated professional with extensive experience in technical support and customer service. Currently serving as T1 Support Team Lead and Senior Technical Support Specialist at PartnerStack since August 2021, Jayme specializes in diagnosing complex technical issues related to the platform, APIs, and partner workflows, while collaborating with cross-functional teams to ensure timely resolutions. Jayme has also contributed by creating and maintaining comprehensive documentation and mentoring junior staff to enhance team efficiency. Prior experience as a Customer Support Specialist at Meta Inc from August 2013 to December 2020 involved troubleshooting customer issues and developing in-depth product knowledge. Jayme holds a Diploma of Education from Sheridan College, earned between 2013 and 2015.