Scott Smith

Scott Smith has worked in the field of User Experience Research & Design since 2000. Starting at The Hartford as a Usability Specialist/Interaction Designer, they then moved to MarketFace LLC in 2003 as an eCommerce Usability Project Lead. In 2004 they joined GoDaddy.com as a Usability and User Experience Specialist, where they integrated user-centered design into the existing development process for GoDaddy's web applications and GoDaddy.com. Scott then moved to Blue Cross Blue Shield of North Carolina in 2005 as a Senior User Experience Designer. In 2010 they joined The Advisory Board Company as a Director of User Experience Research & Design, and then in 2017 they joined Pascal Metrics as Vice President of User Experience Research & Design, and then as Managing Director of User Experience Research & Design.

Scott Smith obtained their MA in Clinical Psychology from the Arizona School of Professional Psychology between 1998 and 2000. Scott obtained their BA in Psychology from the University of Rochester between 1994 and 1998. In December 2020, they obtained a certification in UX Management: Strategy and Tactics from The Interaction Design Foundation.