Suzanne Kay is a seasoned professional in customer service and support with a strong background in retail and technology. Experience includes serving as a Sales Associate for the Topshop Department at Nordstrom from August 2016 to February 2018, where expertise in creating a high-end shopping experience and exceeding sales goals was demonstrated. Following this, Suzanne held various roles at Fiserv from February 2019 to September 2024, progressing from Merchant Solutions Representative to Team Lead for Partner Onboarding & Support, focusing on client lifecycle management to enhance customer success and revenue growth. Currently, Suzanne serves as a Customer Success Manager at Passthrough, starting in September 2024. Educational background includes a Bachelor’s Degree in Fashion Merchandising & Marketing from Philadelphia University, earned between 2012 and 2015.
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