Charles Rapier

Charles has held leadership positions with Fortune 500 companies primarily in the Telecom space. Charles has over 30 years of experience focused on continuous improvement of the customer experience in operations, customer service, and workforce management. Charles joined PassTime in 2008. Prior to joining the team, he held management positions with MCI/Verizon, DirecTV, Wells Fargo, and Level 3 Communications. Charles is responsible for all customer operations, from the Customer Contact Center to logistics. Charles is an alumnus of Central Michigan University.