Roxane D.

Roxane D. is an experienced professional in customer experience and operations, currently serving as Customer Experience & Operations Manager EMEA at Patagonia since March 2019. Roxane has led diverse teams comprising up to 50 full-time employees, managing wholesale operations and customer service across Europe. Key achievements include overseeing the Order-to-Cash process during ERP implementation and enhancing e-commerce operations. Previous roles at Exterion Media involved leadership in international sales and team performance, consistently exceeding sales targets over three years. Roxane's earlier experience includes positions at Parfums Christian Dior and L'Oréal, supplemented by a Master's Degree in Business Management from EDHEC Business School and an exchange program at Jönkoping International Business School.