Adrian Stainback possesses extensive experience in various roles within technology and customer support, demonstrating a career focused on enhancing operational efficiency and customer satisfaction. As an Implementation Success Manager at Power Equipment Dealer, Adrian led a digital transformation initiative, addressing legacy systems and implementing a cloud-based solution. Previous roles include serving as a Technical Support Engineer at Elections Systems & Software, Project Manager and Customer Service Representative at Tekelec, and Customer Support Consultant at Altera Digital Health, where Adrian specialized in escalation management and EMR implementations. In subsequent positions as Customer Success Manager, Adrian managed an $8M SaaS EMR portfolio, significantly reducing churn and improving customer outcomes. Currently, Adrian is a Business Development Representative at Patch My PC. Educational background includes studies in Computer Technology at ECPI University and Apparel and Textile Marketing Management at North Carolina State University.
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