Dorie Wallace is a dedicated customer experience leader with a wealth of expertise in customer success and operational excellence. They have served as a Vice President at Blackbaud, where they led a team focusing on customer satisfaction and retention, and currently hold the position of Director of Customer Success at Patch My PC. Dorie also teaches Business Communication in the MBA program at the College of Charleston and is the Founder of DW Leadership, a strategic consulting firm. With an MBA in Strategic Management from The Citadel, Dorie combines real-world insights with a robust academic background to drive organizational growth.
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